Part VI. The Sovereignty of the Client
February 28th, 2009 | 
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[...] So in many ways, arbitration has lost its shine. That, coupled with the fact that in arbitration, the parties give up the decision making to a third party, is why we don’t offer arbitration as a part of our services. We believe that the parties in a dispute should make the decisions as to what process to use and how the matter gets decided. This is a very American idea: self-determination; or as we call it, the sovereignty of the client. [...]
[...] for excluding arbitration is clear: It’s not consistent with one of our core philosophies: the “sovereignty of the client”. In all our processes and work, the clients make the ultimate decisions on how the dispute will [...]
[...] the process used to solve your problem as well as the decisions on the solution in your hands: “Sovereignty of the client” is one of our guiding principles. Our role is to protect your rights, be your zealous [...]