The importance of process, with help from Decisive, by Dan Heath and Chip Heath

Michael Zeytoonian Business, Quote, Reviews

I’ve been reading the latest book by Dan Heath and Chip Heath, Decisive. (They have written two other great books: Made to Stick and Switch.) Many great insights are offered in this book that pertain to decision making and also applicable to how we resolve disputes. I’ll focus on the importance of choosing a good process. Excerpts from Decisive are …